Local governments have seen a revolution over the last decade in both the expectations and capabilities around customer service. Citizens expect more seamless, personalized, and convenient self-service options for interacting with government organizations across the channels they choose, at times they choose. A citizen relationship management (CRM) solution can help your organization improve delivery of information and help increase the efficiency and effectiveness of government services.

Join us for an interactive webcast featuring Ron Cooper, Microsoft CRM Public Sector Solution Specialist, and Frank Falcone, Senior Product Manager Microsoft CRM. Learn how a CRM solution can help your organization:

• Enhance citizen self service with:
• Consistent and transparent handling of incoming information and/or service requests
• A relationship strategy that helps government provide one virtually seamless view to a citizen
• State of the art collaborative interactions
• Automated feedback and outreach to ensure citizens’ voices are heard
• Recruit new business to your community and enhance economic development
• Manage service delivery along a repeatable set of business processes aligned to your unique requirements or a more generally accepted municipal reference model
• Centralize reporting for faster workflow and decision making
• Set the foundation for telephony integration and a complete 311 solution.